Returns & Refunds

Return Policy

We want you to love every product you buy from us. If you're not satisfied for any reason, you may return eligible items within 7 days of delivery.

• Items must be unused, unopened, and in original packaging.
• Proof of purchase (order number or receipt) is required.
• For hygiene reasons, opened cosmetics and skincare products are non-returnable unless defective.
• Fragrances must be sealed and untested.

How to Return

1

Contact our support team at support@beautybyrose.co.ke with your order number and reason for return.

2

Our team will review your request and provide a return authorization within 1 business day.

3

Pack the item securely in its original packaging and drop it off at our Westlands office or schedule a pickup.

4

Once we receive and inspect the item, your refund will be processed within 3–5 business days.

Refund Methods

Refunds are issued to the original payment method — M-Pesa, card, or store credit. M-Pesa refunds typically arrive within 24 hours once approved.